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FAQ

Hosting:

Your Pop3 server is mail.yourdomain.com
Your SMTP server is mail.yourdomain.com
Note: We use a secure SMTP server, please make sure you set 'My server requires authentication' in your email client.
To access your webmail please go to http://webmail.yourdomain.com.
Make sure it is enabled for your domain.
Your FTP host is ftp.yourdomain.com.
Your username and password are provided in your welcome email and can be changed in your control panel.
Your nameservers are provided in your welcome email. You will use those nameservers for all domains you setup on your account.
To access your domain administration page go to https://www.yourdomain.com:8443. Then login and click on the domain name to enter the domain admin page.
The path to perl is:
/usr/bin/perl

The full server path to your web folder is:
/home/httpd/vhosts/yourdomain.com/httpdocs/

The full server path to your secure web folder is:
/home/httpd/vhosts/yourdomain.com/httpsdocs/

The full path to your cgi-bin is:
/home/httpd/vhosts/yourdomain.com/cgi-bin/
Yes, please use the [BACKUP] button provided on your domain admin page.
New Accounts are normally setup well within 24 hours after payment was received.
The price you see is the price you pay. Everything you need to run a great site is included in every package, we don't charge for extras, you already have them!
We offer a 10 day money back guarantee. Just send us a cancellation email to during this time period and your account will be cancelled and payment refunded.
Yes you can. Simply send us an email to telling us what package you require and we will reply confirming your new pricing.
Domains:

If you sign up with WebTelep and you do not currently have a domain name, we'll handle the domain registration for you.

If you do currently have a domain name and you would like to handle Domain Name Registration yourself, you are welcome to do so. Otherwise, we'll use the information submitted on your order form to register your domain name.
We can have your domain name registered within 24-48 hours.

If it has been longer than 48 hours since you signed up with us, and your domain still doesn't work, please contact our support staff at .

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